For the uninitiated, enterprise social software (ESS) applications provide some of the same features that social networking sites like Facebook, Twitter and YouTube offer, but customized to the enterprise with real-time collaboration features. These applications also offer web 2.0 capabilities through blogs and wikis, but with enterprise-class integration, security and management.
The term “enterprise social software” generally describes this class of tools. As of 2006, “Enterprise 2.0” had become a catchier term, sometimes used to describe social and networked changes to enterprises, which often includes social software (but may transcend social software, social collaboration and software).
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